Refund Policy

Last updated: 20 August 2026

Practice Agentic is operated by Cloud Development Group LLC ("we," "us," "our"). This policy explains how billing, cancellations, and refunds work for your subscription. It is part of, and should be read alongside, our Terms of Service.

The short version

  • Your subscription renews automatically until you cancel.
  • You can cancel anytime, and you keep access until the end of the period you've already paid for.
  • New subscribers get a 7-day money-back guarantee on their first payment.
  • After that window, payments — including renewals — are non-refundable, and we don't refund partial billing periods. We make fair exceptions for genuine mistakes and billing errors.

1. Subscriptions and billing

Practice Agentic is sold as an all-access subscription, available on a monthly or annual plan. When you subscribe, you authorize us (through our payment processor, Stripe) to charge your payment method the plan price plus any applicable taxes, on a recurring basis, until you cancel.

  • Monthly plans renew every month on the anniversary of your start date.
  • Annual plans renew every 12 months on the anniversary of your start date.

Your subscription renews automatically at the then-current price for your plan. We'll send a receipt after each successful charge.

2. Your 7-day money-back guarantee

If you're a first-time subscriber and Practice Agentic isn't right for you, request a refund within 7 days of your first payment and we'll refund it in full — no forms, no hoops. This guarantee applies once, to your first subscription payment only. It does not apply to renewals or to subsequent subscriptions after a cancellation.

3. Cancelling your subscription

You can cancel at any time from Account → Manage billing, which opens the secure Stripe customer portal.

  • Cancelling stops future renewals. It does not trigger a refund for the current period.
  • You keep full access until the end of the period you've already paid for. After that, your access ends and your subscription won't renew.
  • We don't automatically delete your account when you cancel, so your progress is waiting for you if you come back.

4. Refunds after the guarantee window

Outside the 7-day first-payment window, subscription payments are non-refundable, and we do not provide prorated or partial refunds for time remaining in a billing period. This applies to both monthly and annual plans.

We know real life happens, so we'll review these in good faith and typically make it right:

  • Accidental renewal. If an annual plan renewed and you contact us within 14 days of that renewal charge, and you haven't meaningfully used the platform during that period, we'll refund it.
  • Duplicate or incorrect charges. We'll always refund a genuine billing error.
  • You were charged after cancelling. If you cancelled but were still billed, we'll refund the charge in full.
  • Loss of access you paid for. If a problem on our end prevented you from accessing content you'd paid for and we couldn't resolve it, we'll refund fairly for the affected period.

Approved refunds are issued to your original payment method. Processing is usually immediate on our side; your bank or card issuer may take 5–10 business days to post it.

5. Failed and past-due payments

If a renewal payment fails, we'll retry the charge and email you. If we can't collect payment, your subscription may be paused or cancelled and your access suspended until the balance is settled. Updating your card in the billing portal will restore access once payment succeeds.

6. Price changes

We may change subscription prices. If we do, the new price applies to your next renewal, and we'll give you advance notice by email before it takes effect. You can cancel before renewal if you don't want to continue at the new price. Price changes are never applied retroactively to a period you've already paid for.

7. Free previews before you buy

Selected lessons are available to watch free, without a subscription, so you can judge the material before paying. We encourage you to use them.

8. Chargebacks

If you believe you were charged in error, please contact us first — we resolve almost everything quickly and directly. Filing a chargeback or payment dispute without contacting us may result in your account being suspended pending resolution.

9. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws of your country, and those rights always take precedence where they apply.

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital content. Because Practice Agentic provides immediate access to streaming digital content, by subscribing and beginning to access lessons you expressly request that we start supplying the content immediately and acknowledge that you lose the 14-day right of withdrawal once access begins. Your 7-day money-back guarantee (Section 2) still applies.

10. How to request a refund or get help

Email support@practiceagentic.com with the email address on your account and, if you have it, the date or receipt number of the charge. We aim to respond within 2 business days.

11. Changes to this policy

We may update this Refund Policy from time to time. When we do, we'll revise the "Last updated" date above, and material changes will be communicated by email or in-app. Changes apply going forward and never to refunds already requested under the prior version.